The MHA website is ranked first among central government service portals
The DARPG undertook the National e-Governance Service Delivery Assessment in 2021 in collaboration with its knowledge partners NASSCOM and KPMG.
According to a national e-Governance service delivery assessment (NeSDA) undertaken by the department of administrative reforms and public complaints for the year 2021 in collaboration with its expertise partners NASSCOM and KPMG, the ministry of home affairs’ website came in first place.
The Central Public Procurement Site (CPPP) of the Finance Ministry was recognised as the best in a comparable evaluation of the Central Ministry Services Portal, with the MHA’s digital police portal coming in second.
The Central ministry portals were ranked based on four criteria: accessibility, content availability, ease of use, and information security and privacy. NeSDA is a periodic assessment designed to increase the effectiveness of states and Union territories and the Central government ministries in delivering their online services to citizens.
These four criteria as well as three more, including end service delivery, integrated service delivery, and status and request tracking, were used to evaluate the services portals.
Following the rural development ministry portal with 97 percent compliance, the education ministry website with 82 percent compliance, and the ministry of environment, forest, and climate change website with 80 percent compliance, the home affairs ministry portal took the lead with 100 percent compliance to all the criteria evaluated.
The CPP portal for the finance ministry came in first place among the Central Ministry Services Portals with a total score of 0.94 (1 being the perfect score), followed by the NCRB – Digital Police Portal with 0.92, the Bhavishya Portal for Pensioners with 0.86, and the CBDT portal for the finance ministry with 0.83.
